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Privacy Policy for SupportMate

Introduction

SupportMate is committed to protecting your privacy. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of your information through the use of our SupportMate chatbot on WhatsApp.

Information We Collect

  1. Personal Information: Includes your WhatsApp number and any other information you choose to share during your interaction with the chatbot.

  2. Usage Information: We collect data on how you interact with our chatbot, including queries you submit and your engagement with responses.

Use of Information

We use the information collected to:

  • Provide, operate, and maintain our chatbot services.

  • Improve, personalize, and expand our chatbot.

  • Understand and analyze how you use our chatbot.

  • Develop new products, services, features, and functionality.

Information Sharing

We do not share or sell your personal information to third parties. However, we may share information with our trusted partners and service providers who assist us in operating the chatbot, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.

Security

We are dedicated to protecting your information. We employ a variety of security technologies and measures designed to protect your information from unauthorized access, use, or disclosure.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at contact@gda.lu

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